jitawin Privacy Policy

What Information We Collect

jitawin collects user information at various stages. The types of information collected are described below:

1.1 Registration and Identity Information

When you create an account, we collect your full name, date of birth, mobile number, email address, and preferred currency. For account verification (KYC), we may also require information from your national ID card or passport. This information is stored in a secure environment.

1.2 Transaction Information

We keep records of your deposits, withdrawals, and betting-related transactions. Details of every transaction made via bKash, Nagad, Rocket, Upay, or bank transfer are stored in our secure database. We do not directly store full payment method numbers or account details; each payment gateway operates under its own encryption system.

1.3 Device and Technical Information

When you use the jitawin platform, the following information may be collected automatically:

• Device type and operating system
• Browser type and version
• IP address (for security verification, not location tracking)
• Session duration and page-visit patterns
• Cookies and related identifier data

Purpose of Using Your Information

Collected information is used only for specific and legitimate purposes. jitawin processes your information for the following reasons:

1. To complete account creation, verification, and management.
2. To process deposits and withdrawals and keep financial transactions secure.
3. To activate applicable bonuses and promotional offers.
4. To maintain platform security and prevent fraud.
5. To provide customer support via live chat and email.
6. To improve the platform and enhance the user experience.
7. To meet legal obligations and maintain internal records.

Your information will not be used beyond the purposes listed above. If we need to use your information for any new purpose, we will update this Policy and notify you.

Sharing Information and Third Parties

jitawin never sells or rents your personal information to third parties for commercial purposes. However, limited information may be shared with certain service providers in specific circumstances:

3.1 Payment Processors

Limited financial information is shared with payment services such as bKash, Nagad, Rocket, Upay, or bank transfer providers as needed to operate those services. These providers operate under their own privacy policies and may use the information only to process transactions.

3.2 Technology Partners

Game service providers and platform technology partners may receive limited technical information. This information is used solely to maintain the functionality of the platform.

3.3 Legal Obligations

jitawin may be required to disclose necessary information in response to a valid court order or a legal request from a government authority. In such cases, we provide only the specific information requested.

Data Protection and Security

jitawin follows industry-standard technical and administrative measures to protect your information. The key elements of our security framework are:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL technology.
• Secure Database: User information is stored in an access-controlled environment accessible only to authorized personnel.
• Password Hashing: Your account password is never stored in plain text; only an encrypted hash is kept.
• OTP Verification: A two-step OTP-based verification process is used during login and transactions.
• Regular Security Reviews: Our technical team conducts regular system reviews and security audits.

That said, no transmission of data over the internet can be guaranteed to be completely risk-free. We therefore ask you not to share your account password with anyone, and to notify our support team immediately if you notice any suspicious activity.

Cookies and Tracking Technology

jitawin uses cookies and similar tracking technologies to improve platform functionality. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are necessary for keeping login sessions active, storing security tokens, and remembering language preferences. Without them, the platform cannot function properly.

5.2 Functional Cookies

These cookies are used to remember your preferred game categories, display settings, and previous visit information, making your experience easier and faster each time you return to the platform.

5.3 Analytics Cookies

We collect anonymous analytics data to understand how users interact with the platform. This information is analyzed in aggregate and is not used to identify any specific individual.

You can disable cookies through your browser settings, though this may limit some features of the platform.

Data Retention Period

jitawin retains your information for as long as your account remains active and as long as necessary to meet legal obligations. Specifically:

• Active account data: until the account is closed.
• Financial transaction records: for the legally required period following the last transaction.
• Customer service communication records: for a limited period after the issue is resolved.
• Technical log files: generally up to 90 days, unless a security investigation is ongoing.

If you request account closure, we will delete all information except what is required for financial and legal obligations.

User Rights

As a jitawin user, you have the following rights:

7.1 Right to Know

You may request to know what information we hold about you. Contact the support team and we will provide the information within the specified timeframe.

7.2 Right to Correction

You may request correction of any inaccurate or incomplete information on your account. This can be done through account settings or with the help of the support team.

7.3 Right to Delete Your Account

You may request deletion of your account and associated information. However, certain information may need to be retained for a specified period due to legal or financial obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may opt out at any time through account settings or by contacting the support team.

Protection of Minors

jitawin strictly does not provide services to anyone under the age of 21. We do not intentionally collect information from minors. Age is verified at registration, and if any user creates an account using false information, the account will be closed and the associated data deleted. To learn about responsible gaming guidelines, please read our Responsible Gaming page.

International Data Transfers

Some of jitawin's technical infrastructure may operate on servers located outside Bangladesh. In such cases, data transfers are always made through secure channels and are governed by contractually agreed data protection standards with third parties. We ensure that the terms of this Policy remain in effect for data stored on overseas servers.

Changes to the Policy

jitawin reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will publish a notice on the website and notify you by registered email. The updated Policy will take effect from the date of publication. Continued use of the platform after changes are made will be considered acceptance of the new Policy.

For answers to general questions about our overall terms of service and usage rules, you may visit our FAQ page.

Contact Us

If you have any questions, comments, or complaints about this Privacy Policy, please get in touch with us. Our support team is available 7 days a week, 24 hours a day via live chat and email in both Bengali and English.